Thankyou for choosing Smarties Parties!
Please take a moment to read our short guide to help you care for your balloons and ensure they last beautifully for your event.
Our balloons are professional grade and the highest quality.
🌡️ Temperature
Balloons are sensitive to heat and cold. Extreme temperatures can cause them to expand and burst or deflate.
Keep your balloons in a room temperature, dark room before your event.
Avoid direct sunlight, as this can cause colours to fade, oxidation to occur and reduce the balloon’s lifespan.
⚠️ Sharp Objects & Friction
Keep balloons away from sharp or rough surfaces, textured walls, and anything that may cause friction.
Even gentle rubbing against rough areas or grass can cause balloons to pop.
Be very careful when putting your balloons in your car, so they do not pop on your car or items inside.
🧒🐾 Children & Animals
Balloons are fun but can pose a choking hazard. Please supervise children and pets at all times.
Never intentionally pop balloons around children or animals.
After your event, dispose of balloons responsibly to avoid environmental harm.
Smarties Parties is not responsible for any incidents, damage or injury that may occur due to the mismanagement or improper handling of your balloons.
🚗 Balloon Collection & Transport
Please ensure you have suitable transport for your balloon display.
Large balloon stacks require a spacious car ideally with the back seats down or a large boot.
Place a soft blanket underneath to protect your balloons from friction or sharp edges.
Ensure your car is room temperature during transport - hot cars can cause balloons to burst, cold cars can cause balloons to deflate.
Do NOT leave your balloons inside your car when you get home or overnight. Take them straight home and inside your house after collecting them.
🎈 Guarantee & Responsibility
All balloon displays are guaranteed until they are handed over to you.
Once balloons have left the Smarties Parties premises, we cannot take responsibility for any burst, damaged, or deflated balloons.
Balloons are inflated at least 24-48 hours prior to collection to ensure quality and monitor for any issues in advance.
We do not replace burst or deflated balloons once they have left our care.
Balloon Oxidisation
Latex balloons will begin to oxidise once exposed to oxygen, sunlight, heat, humidity and other environmental conditions. Oxidisation is a natural and unavoidable process that may cause some balloons to develop a matte or "chalky" appearance over time.
Some colours oxidise more quickly than others, particularly darker shades such as black, navy, gold and silver. This is a normal characteristic of latex balloons and is not considered a defect or fault in the product.
Smarties Parties accepts no liability for any changes in appearance caused by oxidisation or environmental factors beyond our control.
Smarties Parties has the right to photograph every design that we create and share these designs on our social media and website.
💕 Final Note
Every balloon display is created with care and attention to detail to ensure you receive them in the best possible condition.
Please follow our care guide to keep them looking their best for your celebration.
Thank you for supporting Smarties Parties! 🎉